Privacy Policy
Privacy Policy
Effective Date: 12/12/2025
Last Updated: 30/05/2026
VKrafted ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or purchase products from us.
This Privacy Policy applies to:
- The VKrafted website (www.vkrafted.in)
- The VKrafted Android mobile application
- Any products, services, communications, or transactions offered by VKrafted
By accessing or using our website or mobile application, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
Transaction Information
- Products purchased
- Order history
- Payment transaction details
- Refund and exchange records
Device and Usage Information
When you use our website or mobile application, we may automatically collect:
- Device type and model
- Operating system information
- Browser information
- IP address
- App usage data
- Website interaction data
- Crash reports and diagnostic information
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide customer support
- Manage returns, exchanges, and refunds
- Improve website and app performance
- Send order updates and transactional notifications
- Detect fraud and unauthorized activity
- Comply with legal obligations
- Provide promotional offers and marketing communications where permitted
Mobile Application Permissions
Depending on app features and device functionality, VKrafted may request access to certain device permissions, including:
- Notifications
- Camera access
- Media or photo library access
- Storage access
These permissions are requested only when required for specific features and may be managed through your device settings.
Analytics & Performance Monitoring
We may use analytics tools and third-party technologies to understand user behavior, improve website and app performance, analyze traffic, measure engagement, and enhance the customer experience.
These tools may collect certain technical information such as device identifiers, browser information, operating system details, and usage statistics.
Payment Information
Payments are processed through trusted third-party payment providers. VKrafted does not store complete credit card details, debit card details, UPI PINs, net banking credentials, or other sensitive payment information on its servers.
Payment providers process information according to their own privacy policies and security standards.
Sharing of Information
We may share information with:
Service Providers
- Payment gateways
- Shipping and logistics partners
- Technology providers
- Analytics providers
- Customer support platforms
Legal Requirements
We may disclose information when required by law, regulation, court order, governmental authority, or to protect our legal rights.
VKrafted does not sell customer personal information to third parties.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
While we take appropriate measures to protect your information, no method of electronic transmission or storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders and provide services
- Offer customer support
- Maintain business records
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your account information
- Request deletion of personal information
- Withdraw consent for marketing communications
Requests may be submitted using the contact details provided below.
Account & Data Deletion Requests
Users may request deletion of their account and associated personal information by contacting:
Certain information may be retained where required by law, tax regulations, fraud prevention requirements, dispute resolution, or legitimate business purposes.
Marketing Communications
We may send promotional emails, SMS messages, WhatsApp updates, and marketing communications regarding products, offers, and new launches.
Users may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website and app traffic
- Enhance customer experience
- Measure marketing effectiveness
Users may manage cookie settings through their browser preferences.
Children's Privacy
VKrafted products and services are not directed toward children under the age of 18 without parental supervision. We do not knowingly collect personal information from children without appropriate consent.
If we become aware that information has been collected from a child inappropriately, we will take reasonable steps to delete such information.
Third-Party Services
Our website and mobile application may contain links to third-party websites, applications, or services.
VKrafted is not responsible for the privacy practices, policies, or content of third-party services. Users are encouraged to review the privacy policies of those services independently.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.
Continued use of our website or mobile application after changes become effective constitutes acceptance of the revised Privacy Policy.
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having authority in Punjab, India.
Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
VKrafted
Email: support@vkrafted.in
Website: https://www.vkrafted.in
Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST